Careers

Are you a high performer that shares our values? Then join our team!

Working at Aerostrat

Learn about the experience of working at Aerostrat and with our customers.

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Values

Our values show up throughout our interactions and product.

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Benefits

Aerostrat values its employees and provides many benefits.

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Open Positions


To apply, open a position and click “Apply Now” at the bottom of the description.

Software Engineer (Front End)

About this role

As a frontend focused software engineer at Aerostrat, you’ll be an important part of helping us build beautiful and effective experiences for our customers. You have experience building modular, reusable frontend components and you understand how to write maintainable and performant code.

As a member of our small but growing engineering team, you’ll need to be a self-motivated, high-impact and driven individual that goes out of your way to learn about and produce the best solutions for our customers. Because our team is so lean, you will have an opportunity to contribute to the direction of the product and see your ideas in production.

Having deep understanding of web fundamentals (HTML, CSS, and JS) is mandatory. Experience with AngularJS, or other modern frameworks is a plus. If you’re interested in playing an impactful role at a small, growing B2B SaaS company, this is the place for you.

In this role, you will…

  • Learn everything there is to know about aviation maintenance planning through our on-boarding process (so don’t worry if you do not have any experience in this industry!)
  • Gain a deep understanding of how our users use Aerros, leading to fresh takes on how to improve their experiences
  • Work with us to build and refine workflows to improve usability
  • Have a chance to learn about and expand our internal WebGL-based calendar engine
  • Work with us to build entirely new product offerings and add-ons for other areas of Maintenance Planning

This role is great for you if…

  • You have significant experience with frontend development in HTML, CSS and JS
  • You have experience with AngularJS (1.x)
  • You have experience consuming REST APIs and microservices
  • You have experience with unit and E2E testing suites such as Jasmine, Karma, and Selenium
  • You have experience working with build pipelines such as Webpack
  • You have experience with WebGL and/or Canvas
  • You love learning about and solving real customer problems
  • You care a lot about making an impact on the business since we have such a small team, you’ll be shipping important features all the time
  • You are a self-starter who gets excited about learning and improving anything possible since we are still constantly developing many parts of our engineering stack
  • You have a positive attitude and communication style because we’ve learned that excellent written communication and attitude go a long way for a remote team

Why Aerostrat

As a frontend developer at Aerostrat, you will be a critical part of our growth journey. You will have a direct impact on the continued success of our existing product, and play a foundational role in the development and refinement of our product offerings. You will have an opportunity to work with us as we design and build our next products from the ground-up. Aerostrat products are developed with direct feedback from our customer base, and as part of our team, you will have opportunities to work closely with customers and have a voice to shape the direction of our products.

At Aerostrat we pride ourselves on our excellent work environment with a fully remote team and tools, flexible hours, and a strong focus on results – not how many hours you spend available on Slack. Working at Aerostrat will offer you an opportunity to solve real customer problems, foster a healthy work-life balance, and make a huge impact on a highly success product used by many of the airlines behind your travel and the packages on your doorstep.

Our benefits include…

  • Competitive compensation with opportunities for equity
  • Working remotely with flexible hours to remove commute times
  • Company paid health, vision and dental insurance with subsidized dependents
  • 20 days of PTO and 11 holidays per year
  • HSA with employer contributions
  • 401k with matching
  • Profit-sharing program
  • Monthly internet and mobile phone credits
  • Weekly DoorDash stipend and DashPass membership
  • Travel discounts with our corporate travel provider
  • Employee peer rewards system
  • Annual team retreats

Salary: $80,000 – $140,000

Title: DOE

Click Here to Apply

Software Engineer (Back End)

About this role

As a backend focused software engineer at Aerostrat, you’ll be an important part of helping us grow our infrastructure and APIs to ensure we can scale with our customers. As a member of our small but growing engineering team, you’ll need to be a self-motivated, high-impact and driven individual that goes out of your way to learn about and produce the best solutions for your customers. Experience in building scalable, efficient and reliable backend REST APIs with C#/.NET is ideal for this role.

In this role, you will…

  • Learn everything there is to know about aviation maintenance planning through our on-boarding process (so don’t worry if you do not have any experience in this industry!)
  • Analyze tough customer problems and come up with great designs that you will turn into efficient backend solutions
  • Deliver reliable, high-quality, well tested code with speed and care
  • Work with our business team to build great user stories and designs from (sometimes) ambiguous requirements or problems
  • Occasionally wear many hats due to our small team size, with opportunities to work on everything from design, to deployments, or meeting with our customers to build integrations for them

This role is great for you if…

  • You have significant experience with C#/.NET and SQL Server databases (or a comparable back-end language such as python, node, go)
  • You have some experience building and consuming REST APIs and microservices
  • You have some experience with cloud services such as Azure or AWS
  • You love learning about and solving real customer problems
  • You care a lot about making an impact on the business since we have such a small team, you’ll be shipping important features all the time
  • You are a self-starter who gets excited about learning and improving anything possible since we are still constantly developing many parts of our engineering stack
  • You have a positive attitude and communication style because we’ve learned that excellent written communication and attitude go a long way for a remote team

Why Aerostrat

At Aerostrat, you’ll have plenty of opportunity to wear many different hats as we grow our core application, Aerros, and begin to build other products. We pride ourselves on our excellent work environment with a fully remote team and tools, flexible hours, and a strong focus on results – not how many hours you spend available on Slack. Working at Aerostrat will offer you an opportunity to solve real customer problems, foster a healthy work-life balance, and make a huge impact on a highly success product used by many of the airlines you fly each day.

Our benefits include…

  • Competitive compensation with opportunities for equity
  • Working remotely with flexible hours to remove commute times
  • Company paid health, vision and dental insurance with subsidized dependents
  • 20 days of PTO and 11 holidays per year
  • HSA with employer contributions
  • 401k with matching
  • Profit-sharing program
  • Monthly internet and mobile phone credits
  • Weekly DoorDash stipend and DashPass membership
  • Travel discounts with our corporate travel provider
  • Employee peer rewards system
  • Annual team retreats

Salary: $80,000 – $140,000

Title: DOE

Click Here to Apply

Customer Success Manager

Role description

As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on expanding our offerings within customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction. We’re looking for a customer-focused leader with success in delivering exceptional client satisfaction.

Your primary responsibility will be to work directly with customers to ensure a positive long-term relationship and act as a point of contact with multiple customers.  Initially, you will work with customers to manage all the aspects of onboarding a customer, and later you will work to improve long-term customer adoption.  Long-term customer adoption should be accomplished by building customer relationships and understanding each customer’s needs to make process and product recommendations.

As a Customer Success Manager, you will act as a customer advocate at Aerostrat and a product expert.  This means you will always work to identify product pain points, provide product feedback in an actionable way, and actively improve the customer experience working with Aerostrat.  The goal is that everything Aerostrat does and produces exceeds the customer’s expectations.

High-Level Responsibilities

  • Ensure customer satisfaction throughout onboarding and long-term adoption
  • Act as a point of contact for multiple customers
  • Understand customer problems, goals, and product usage and make recommendations so customers maximize the benefits of being our customer
  • Drive product improvements through customer feedback and internal customer advocacy
  • Encourage customer advocacy
  • Become a product, Aerostrat, and industry expert

 Deliverables:

Sales:

  • Engage with customers during product proof of concepts by providing the necessary training and support to evaluate our products.
  • Support the Sales team in the sales process as necessary
  • Network and direct customers to the sales team

Customer Relations:

  • Be the main customer point of contact
  • Portray a positive company image and engage in professional and friendly communications with customers
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Evaluate and analyze customers’ product usage and data to make recommendations to improve it
  • Make recommendations to customers so they discover the aspects of our products that will be most beneficial to them.
  • Provide periodic customer health and product checks to avoid churn.
  • Work with customers to improve utilization of purchased products and encourage the purchase of other products
  • Regularly converse with customers to maintain high customer satisfaction
  • Gather high-quality user feedback to ensure the engineering team develops successful solutions
  • Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
  • Act as a customer advocate across all Aerostrat activities
  • Provide support and training to existing customers
  • Onboard new customers
  • Actively find ways to improve all customer support processes (documentation, training vids, etc.)

Product Development:

  • Regularly review, test, and approve new product features/fixes
  • Proactively test the product to find issues before they reach customers
  • Proactively analyze the product and recommend areas for improvement
  • Regularly identify and improve engineering tasks with better stories or reproduction steps

Other:

  • Assisting colleagues and other employees with administrative duties
  • Performs other work-related duties as assigned

This role is great for you if…

  • You enjoy working directly with customers and know how to build long-term customer relationships
  • You have significant knowledge of aircraft maintenance and/or powerplant maintenance
  • You love learning about and solving real customer problems
  • You have experience working with multiple teams to improve our customers’ experience
  • You can juggle multiple tasks and can manage both external and internal stakeholders
  • You are inventive when facing challenges and refuse to give up until our customers succeed
  • You care a lot about impacting our business since we have such a small team.
  • You are a self-starter who gets excited about learning and improving anything possible.
  • You have a positive attitude and communication style because we’ve learned that excellent written communication and attitude go a long way for a remote team

Our benefits include…

  • Competitive compensation with opportunities for equity
  • Working remotely with flexible hours to remove commute times
  • Company-paid health, vision, and dental insurance with subsidized dependents
  • 20 days of PTO and 11 holidays per year
  • HSA with employer contributions
  • 401k with matching
  • Profit-sharing program
  • Monthly internet and mobile phone credits
  • Weekly DoorDash stipend and DashPass membership
  • Travel discounts with our corporate travel provider
  • Employee peer rewards system
  • Annual team retreats

Compensation…

  • Title: DOE (Sr. Customer Success Manager or Customer Success Manager, depending on experience and acumen)
  • Base Salary: $75,000 – $130,000 (Adjusted to work location)
  • Equity: .1% – .3%

Click Here to Apply